Shipping and Handling

At Whirling Girl, we believe that the excitement of receiving your order should be matched by the care with which it is prepared and delivered. We are committed to processing your purchases with attention to detail and dispatching them in a timely manner, so you can begin enjoying your new pieces as soon as possible.

Processing Time

All orders are processed within 1 to 3 business days from the date of purchase, excluding weekends and public holidays. During peak seasons, promotional events, or newly launched collections, processing times may be slightly extended. We appreciate your patience and understanding during these busier periods.

Once your order has been packed and handed over to our shipping partner, you will receive a shipping confirmation email containing your tracking number and a link to monitor your delivery progress.

Shipping Methods and Delivery Estimates

We offer a range of shipping options to accommodate your needs and preferences. The available methods and estimated delivery times will be presented to you at checkout, based on your delivery address and the items in your cart.

Please note that delivery estimates are provided by our carriers and are not guaranteed. While we strive to ensure your order arrives within the indicated timeframe, unforeseen circumstances such as weather conditions, customs delays, or carrier disruptions may occasionally affect delivery schedules.

Shipping Rates

Shipping costs are calculated at checkout and depend on the shipping method selected, the destination, and the total weight or size of your order. We aim to keep our shipping fees transparent and fair, and we occasionally offer promotional shipping rates during special events.

Order Tracking

Every order dispatched from our studio is assigned a unique tracking number. You can use this number to follow your package's journey from our facility to your doorstep. We recommend checking the tracking link regularly for the most current updates. If you experience any issues with your tracking information, please refer to our Track Your Order page or contact our support team for assistance.

Customs Duties and Import Taxes

For orders shipped to destinations outside our operating region, please be aware that your package may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost at checkout. We recommend contacting your local customs office for more information about potential fees before placing your order.

We are required by law to declare the full value of your order on customs forms, and we cannot alter this value for any reason.

Shipping Restrictions

While we are pleased to serve customers around the world, there may be certain regions or countries to which we are unable to ship due to carrier limitations, customs regulations, or other logistical constraints. If your location is not supported at checkout, we apologise for any inconvenience and encourage you to reach out to us for possible alternatives.

Lost or Stolen Packages

We understand how disheartening it can be when a package does not arrive as expected. If your tracking information indicates that your order has been delivered but you have not received it, we recommend checking with neighbours, household members, or your local delivery office first.

If your package is confirmed lost or stolen, please contact us promptly at service@whirlinggirl.com with your order number. While we cannot assume liability for packages once they have been marked as delivered by the carrier, we will do our best to assist you in filing a claim and finding a satisfactory resolution.

Incorrect Shipping Address

Please ensure that your shipping address is accurate and complete at the time of checkout. We are unable to redirect packages once they have been dispatched. If you realise that you have provided an incorrect address, contact us immediately. If your order has not yet been shipped, we will update the address for you. If it has already been dispatched, we cannot guarantee that we will be able to recover the package, and any additional shipping costs for a reshipment will be your responsibility.

Shipping Confirmation and Notifications

You will receive email notifications at key stages of your order's journey, including order confirmation, dispatch confirmation, and delivery confirmation. We encourage you to add service@whirlinggirl.com to your address book to ensure these important updates do not end up in your spam folder.

Contact Our Shipping Support Team

Should you have any questions or concerns regarding your shipment, please do not hesitate to contact us. We are here to ensure your order reaches you safely and on time.

Email: service@whirlinggirl.com