Refund and Return Policy

At Whirling Girl, we want you to feel completely confident in every purchase you make. We understand that sometimes a garment may not fit as expected, or the style may not quite suit your vision. For those moments, we have designed a straightforward return and refund process that respects your time and your trust in us.

Our Return Window

You have 30 days from the date of delivery to request a return for eligible items. Any return requests received after this period will not be accepted, unless the item is found to be defective or damaged upon arrival.

Eligibility Criteria

To be eligible for a return, items must meet the following conditions:

• The item must be unworn, unwashed, and unused

• All original tags and labels must remain attached

• The item must be returned in its original packaging where applicable

• The item must not be a final sale item or marked as non-returnable at the time of purchase

We reserve the right to refuse returns that do not meet these criteria or show signs of wear, damage, or alteration.

Non-Returnable Items

Certain categories of products are not eligible for return due to hygiene and safety considerations. These include:

• Intimate apparel and undergarments

• Items marked as final sale or clearance

• Gift cards or promotional vouchers

If you are unsure whether your item is eligible for return, please contact us before initiating the process.

How to Initiate a Return

To begin your return, please follow these steps:

1. Contact our customer support team at whirlinggirl@hotmail.com with your order number and the reason for your return

2. We will respond with a return authorisation and provide the address to which your item should be sent

3. Pack the item securely in its original packaging or a suitable alternative

4. Ship the package using a tracked and insured shipping service, as we cannot accept responsibility for items lost or damaged during return transit

Please note that return shipping costs are the responsibility of the customer, unless the return is due to our error, such as receiving an incorrect or defective item.

Refund Process

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and applied to your original method of payment within 5 to 10 business days. Please keep in mind that your bank or card issuer may require additional time to reflect the credit in your account.

In the event that your return is rejected due to non-compliance with our policy, we will contact you to arrange for the item to be sent back to you at your own expense.

Defective or Damaged Items

We take great care in inspecting every piece before it leaves our studio. However, if you receive an item that is defective, damaged, or not what you ordered, we sincerely apologise. Please contact us immediately at whirlinggirl@hotmail.com with your order number and a clear photograph of the issue. We will resolve the matter promptly by offering a full refund, a replacement, or store credit, at your preference, with no additional shipping charges to you.

Exchanges

If you wish to exchange an item for a different size or colour, we recommend returning the original item for a refund and placing a new order separately. This ensures that your preferred size or colour is reserved while your return is processed, and it often results in a faster overall experience.

Refund Timeline Summary

International Returns

For customers returning items from outside our operating region, please be aware that you are responsible for any customs duties, taxes, or additional fees that may be incurred during the return shipping process. We recommend clearly marking the package as "Returned Goods" to avoid unnecessary charges, though we cannot guarantee that such fees will be waived.

Contact Us

If you have any questions about our return and refund policy, or if you need assistance with your return, please do not hesitate to reach out to our support team. We are here to make the process as smooth and pleasant as possible.

Email: whirlinggirl@hotmail.com