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Home : Help : FAQ

Frequently Asked Questions


1. How can I contact Whirling Girl?
2. How can I place an order?
3. What can I expect after I complete my order?
4. How do I check my order?
5. What are the basic shipping charges?
6. What about sales tax, use tax and duties?
7. What methods of payment do you accept?
8. Can I return or exchange my purchase?
9. How do I know if online ordering is secure?
10. Why isn't my browser working with your site?




1. How can I contact Whirling Girl?

EMAIL
Information: info@whirlinggirl.com
Orders: orders@whirlinggirl.com
Website: web@whirlinggirl.com
Everything Else: iamthegirl@whirlinggirl.com

ONLINE FORM

Contact Us

TELEPHONE
US: 206-355-4567
International: 011-1-206-355-4567

MAILING ADDRESS:

Whirling Girl
117 E. Louisa St. #162
Seattle, Washington 98102
United States

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2. How can I place an order?

ORDER THROUGH OUR WEBSITE
You can place an order through Whirling Girl Online anytime.

ORDER BY PHONE
You can place an order via telephone at 206-355-4567.

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3. What should I expect after I've completed my order?

You will receive an email Order Confirmation within hours of placing your order. Your order number will be included. We encourage you to save or print your email Order Confirmation for your records.

We will email you as items in your order ship, and as we obtain updates on the status of your order.

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4. How do I check my order?

SEND US AN EMAIL
Of course, you can always email us at orders@whirlinggirl.com.

CALL CUSTOMER SERVICE
For information on orders already placed, call 206-355-4567.

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5. What are the basic shipping charges?

Type Charges
Domestic - Regular Insured Mail $5.00
Domestic - Two Day Delivery $16.00
Domestic - Overnight $25.00
International $12.00

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6. What about sales tax, use tax and duties?

Orders shipped to the state of Washington will be charged an 8.6% sales tax. These taxes will be added to your total order. For orders outside the United States, all applicable duties must be paid by the customer, and will be billed by the delivering carrier.

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7. What methods of payment do you accept?

VISA, MasterCard and American Express.

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8. Can I return or exchange my purchase?

If you're not completely satisfied with your Whirling Girl purchase, simply return it to us. We'll be happy to make an exchange or issue you a refund for the original price paid when the item is returned to us within 30 days of receipt of your shipment.

NOTE: We cannot accept returns or exchanges on custom or engraved items.

Refunds are issued in the original form of payment. If you decide to make a return after 30 days, you will receive a merchandise exchange or merchandise credit equal to the original price paid.

Send returns (with invoice) to:
Whirling Girl
117 E. Louisa St. #162
Seattle, Washington 98102

We will only refund shipping charges if we've sent the wrong item or if the item sent is defective.

Credit Card Refunds
On returns, we can only credit the credit card used for the original purchase. Please allow 1-2 billing cycles for the refund credit to appear on your statement.

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9. How do I know if online ordering is secure?

At Whirling Girl, protecting your information is a priority.

We use Secure Sockets Layer (SSL) to encrypt your credit card number, name and address, so only Whirling Girl is able to decode your information.

To be sure your connection is secure, look at the bottom status bar of your browser window when accessing our secure ordering pages. If you see an unbroken key or a closed lock (depending on your browser) the SSL is active and your information is secure. Most browsers offer additional security alerts, as well.

With regard to overall security, we always use industry standard encryption technologies when transferring and receiving data exchanged with our site.

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10. Why isn't my browser working with your site?

Ordering from our site requires the use of an SSL-compliant browser. We recommend using Netscape 4.08 or later, or Microsoft Internet Explorer 4.0 or later. For AOL users, either the 4.0 AOL client for PCs or the 4.0 AOL client or later for Macs is recommended. If you are using earlier versions than the browsers listed here, we can't guarantee that all of our site features will work correctly. Also, your browser preferences must be set to accept cookies.

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